Table of Contents

Chapter 1: Executive Summary   1-2

Chapter 2: Strategic Sourcing for Business Flexibility   3-6

  2.1   Report Overview 

  2.2   Aligning Business, IT & Sourcing

  2.3   Standardizing Sourcing 

Chapter 3: The Current State of Outsourcing   7-13

  3.1   Outsourcing Becomes “Tactically Strategic” 

  3.2   Indirect Advantages 

  3.3   Offshoring - And Controversy - Continue to Grow 

Chapter 4: Key Growth Drivers   14-20

  4.1   Strategic View of Outsourcing By Industry 

  4.2   Business Transformation Outsourcing: A More Strategic Relationship 

  4.3   New Delivery Models Add Value 

  4.4   Standardization Drives Outsourcing Business Improvements

  4.5   New Pricing Models Add Value 

Chapter 5: Implications for Buyers    21-26

  5.1   New Sources of Business Value 

  5.2   Saugatuck’s Outsourcing Decision Framework 

Chapter 6: Implications for Vendors   27-29

Chapter 7: Conclusion: Standardization Becomes Strategic  30

Table of Figures

Chapter 2: Strategic Sourcing for Business Flexibility   3-6

Figure 2.1: Sourcing Options  4  

Figure 2.2: Sourcing Examples  5

Figure 2.3: Customized vs. Standardized Offerings  6

Chapter 3: The Current State of Outsourcing   7-13

Figure 3.1: Corporate Outsourcing Directives  8  

Figure 3.2: Cross-enterprise Outsourcing Strategy  9 

Figure 3.3: Outsourcing: Indirect Competitive Advantage  9

Figure 3.4: Outsourcing: Direct Competitive Advantage  10

Figure 3.5: Outsourcing: Temporary Fix?  10

Figure 3.6: Offshore Spending Grows  11

Figure 3.7: Offshoring Backlash Impact  11

Figure 3.8: Offshoring Backlash Impact - Vertical Industries  12

Figure 3.9: Offshoring Economic Impact   12

Chapter 4: Key Growth Drivers   14-20

Figure 4.1: BTO is Important  17  

Figure 4.2: BTO Spending Percentage on the Upswing  18  

Figure 4.3: Utility Services as Percentage of Outsourcing  19

Figure 4.4: Current versus Desired Pricing Models   20

Chapter 5: Implications for Buyers    21-26

Figure 5.1: Saugatuck Outsourcing  Decision Framework - I  22  

Figure 5.2: Saugatuck Outsourcing  Decision Framework - II  25

Chapter 6: Implications for Vendors   27-29

Figure 6.1: Vendor Outsourcing Recommendations:   28
     Vertical Market Readiness Rankings

Figure 6.2: Vendor Outsourcing Recommendations:   28
     Functional Market Readiness Rankings    

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